Welcome to the IMG Family!

I want to thank you for trusting us with the opportunity to manage your insurance needs. At IMG, it is important to us that you feel welcome and part of an experience. We are here to build genuine relationships with one another. We want to learn about you and your family and provide an experience that you enjoy. At IMG, we created a culture where we value one another and the role we play in other's lives. We hope to continue to be a part of your life moving forward for a long time. I think it's important for you to understand our core values that we, as a team, have defined. These values represent who we are, and I think it will show you the type of organization you are working with. We are much more than an insurance agency looking to make another transaction.

 

As the President and owner of IMG, I stand behind these values and the team members who support them. You can always count on us to do the right thing and be there for the right reasons. With IMG, you can expect more from your insurance agency.

 

Sincerely,

Trent Trent signature
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
Customer Appreciation Events
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Don't Take Our Word For It
WHAT PEOPLE SAY

"My family has always relied on IMG, especially Maegan Burbank, to handle all our insurance needs. She always puts in extra effort for us. I recommend IMG to everyone. My wife and I trust and rely on her professional expertise!

-Finley LeRoy Hensley
Personal Lines Customer
WHAT PEOPLE SAY

"I have worked with Faye Shipley of Insurance Management for several years! So glad I have all my insurance with them. Just recently, I started insurance for my song and daughter-in-law for her engagement ring and content insurance for their home. I would go nowhere else but to Insurance Management. Kudos to them and to Faye!"

-Lisa Voight
Personal Lines Customer
WHAT PEOPLE SAY

"Life happens, things get crazy, and sometimes you don't know where to turn. For us, and our insurance needs, IMG was there. After being referred by a good friend of mine, I was able to communicate our needs via email and in just a couple of days (literally) we had new coverage in place! Not only was the service fast, but IMG was able to save us quite a bit of money while still keeping our coverage limits the same and adding some additional perks. The biggest thing for me was how great the customer service was! From beginning to end, the service was exceptional and products we didn't need were never pushed on us. IMG sees the true value in helping their clients and making sure their insurance fits the needs of the client and not the needs of the company. IMG took care of everything from start to finish, and made the transition smoother than I could have ever imagined. If you want the job done right, and done right the first time, call IMG!"

-Samantha Rowe
Personal Lines Customer
WHAT PEOPLE SAY

Unfortunately, we live in a world where customer service tends to be somewhat lacking. I can truly say the exact opposite in my dealings with IMG, and more specifically, with April Clemons. She works extremely hard for her customers to find the very best options available, not only from a price-point, but in the overall value of the policy itself. April provided me recommendations that saved me thousands, in the long run (because of course, my teenager has already had a collision), with accident forgiveness in place. I was in a pinch for time when I inherited an antique Porsche and needed coverage ASAP, and once again, she came through for me. I appreciate that April treats my policies as if they were her own, and I feel blessed to have her working in my best interest.

-Christina Sipka
Personal Lines Customer
WHAT PEOPLE SAY

Over five years ago, we were initially introduced to IMG by a friend. After gaining an understanding of our needs, Mark Bilger and his team, specifically, Maegan Burbank, have been fabulous! Extremely timely follow-up to any of our questions...effectively work with extended members of our family as they move into adulthood...proactively work for the best solutions for our family and situation. We highly recommend this team for all your insurance needs!

-Tom & Lisa Schlehuber
Personal Lines Customer
WHAT PEOPLE SAY

IMG has been the most relational insurance group that I have ever been associated with. The culture there is second-to-none, starting with the leadership and President, himself. Each and every employee, with whom I have come into contact, has been so gracious and customer oriented. What IMG has here is an anomaly.

 

Icing on the cake...They saved me money, and they reach out more than once a year to make sure my insurance needs are met.

-James Harness
Earthwise Plastics, VP of Sales
WHAT PEOPLE SAY

I have used IMG for my insurance for both my personal and business needs for quite awhile. I have always appreciated how the staff has bent over backwards to address my needs and how quickly they have answered my questions. They have gone as far as pointing out areas that I can fix to reduce my insurance costs. It is great having such quality representation in our own backyard!" I can also add " Meagan Burbank is the best ever!

-David Glickfield
Personal Lines Customer
WHAT PEOPLE SAY

When our insurance company proved to us that we were no longer"in good hands" we switched to IMG. They have gone above and beyond to get us the best home and auto coverage. Very family oriented company and they always show how they truly care about taking care of their customers needs. Thanks IMG Team!

-Kasey Morrell
Personal Lines Customer
WHAT PEOPLE SAY

When I am asked "why" we chose IMG to serve our school corporation's insurance needs, I refer to their company's core value in that over the years we have understood and trusted that "their" WHY as a company is US! Their personal attention to our corporate needs has been a valuable resource--it was always more important to meet our needs rather than to simply make a profit. At the heart of any strong company is the mindset that relationships are important--people come first. Once that relationship is established and nurtured, trust develops and it is a win-win for all constituents. Thank you IMG for taking care of our school district and community!

-Tab McKenzie
Superintendent-Mississinewa Community Schools
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